Tag: customer care
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How to ask the customer to change the review?
If you own a business or deal with customer service you have to work with the feedback from your clients. And they leave really bad reviews from time to time. It is not a secret that bad ratings on Google, Tripadvisor, Trustpilot, or BBB may ruin your business and scare your potential customers away. The…
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How to Say No to an Unreasonable Customer Politely?
It is considered a normal practice when 20% of your customers take 80% of your attention and efforts, similar to a Pareto principle. But nowadays, customer support goes far beyond simple answers to clients’ questions. At the same time, modern customers are more demanding than ever before. And sometimes the customers become extremely unreasonable in…
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How to Handle a Compliant from a Customer
Complaints from customers are normal for any business. There are no industries that don’t have that. Whether it’s an online business or an offline store you still face clients that are not happy with something. The way you handle the issue and as a result, the level of customer satisfaction shows your professionalism and raises…
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Good Customer Service as a Marketing Tool
Good customer service can be a powerful marketing tool for your business. When a company provides excellent service to its customers, it can lead to increased customer satisfaction and loyalty, which can translate into positive word-of-mouth and repeat business. Nowadays, effective customer service involves more than just solving problems when they arise. It also involves…